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We Are Here to Help

You may be encountering difficulties during these tough economic times and First General Bank is here to help. If you find yourself in a challenging situation with your mortgage, call us to discuss options that are available to you.

Your Options

If you’re having trouble making payments, we may be able to help you with the following options:

  • Repayment Plan
  • Loan Modification

Steps to Take

  1. Call us today
  2. Have your loan number ready
  3. Be prepared to explain your financial difficulty or hardship
  4. Submit your financial and other information including:
    • Letters or communication from your lender
    • Delinquent payment/demand letters
    • Foreclosure notices
    • Recent mortgage statement showing your loan number
    • Homeowner’s insurance policy
    • Last two pay stubs and most recent tax return for all borrowers named on the mortgage
    • Proof of income, such as salary, wages, child support, spousal support, Social Security, pension and any other income
    • Bank account statements (last two months)
    • List of major monthly bills, including mortgage payments, child care expenses, medical and dental expenses, food, clothing, utilities, educational expenses, credit card and other loan payments, car payments, car insurance, and other expenses
    • Signed and completed Personal Budget Worksheet

Contact Us

If you are concerned about making your mortgage payments, please contact us today:

Call us at: (626) 820-1234
Monday-Friday 9:00 a.m. to 5:00 p.m. PST

Fax your documents to:
First General Bank
Residential Mortgage
19036 Colima Road
Rowland Heights, CA 91748
Fax: (626) 820-1399


Other Resources

We highly recommend contacting the following agencies and organizations for general information:

Housing and Urban Development (HUD)

HUD offers free or low-cost counseling for homeowners throughout the country. Please call (800) 569-4287 to find the nearest HUD-certified counseling agency in your area.

Homeownership Preservation Foundation (HPF)

HPF is an independent nonprofit that provides HUD-approved counselors dedicated to helping homeowners avoid foreclosure. Call the HOPE hotline at (888) 995-HOPE to receive free counseling.

Notice of Error, Requests for Information, and Qualified Written Requests

If you believe there has been an error in the servicing of your account or if you would like to request information about your account, please write to us at the following address:

First General Bank
Note Department
1744 South Nogales Street
Rowland Heights, CA 91748

Notices of error, requests for information, and qualified written requests must be sent to the address listed above. Notices and requests sent to other addresses may not be responded to in a timely manner.